Non-Refundable. Except in the circumstances noted in this Policy, all purchases are final.
Decks Damaged In-Transit. If your deck was damaged in-transit, please take photographs of the damage and contact us with a clear, comprehensive description of the damage and the photographs attached. Claims of damaged decks must be submitted to us in writing within 30 (thirty) calendar days of the date of delivery.
Manufacturing Defects with the Cards. If any of the cards in your deck bear manufacturing defects, please take photographs of the defects and write to us with a clear, comprehensive description of the issue and the photographs attached.
Claims of manufacturing defects must be submitted to us in writing within 30 (thirty) calendar days of the date of delivery.
Minor issues that are reasonably foreseeable and commonplace risks when buying tarot decks will not be replaced. Cards with minor misalignment in the borders or captions will not be replaced, but where text has been cut off due to a printing defect, please contact us with photographs of the defect and those cards will be replaced.
Decks Tracked as “Delivered.” Our decks are shipped out with tracking codes. Any package that the postal service records as having been “Delivered” shall be deemed as having been successfully delivered to you. If, however, you claim not to have received a package tracked as “Delivered,” you will need to take that claim to the delivery service and not with us.
INTERNATIONAL ORDERS: NOTICE OF CUSTOMS & VAT FEES
Package Denied by Customs. Your deck will be declared on the customs form as a “tarot deck," "tarot deck w/book" or "oracle deck with book." It is your responsibility prior to purchase to confirm that your country permits the import of tarot decks. If the package is seized by customs and not returned to either one of us, then regrettably, the order is non-refundable. If, however, customs returns the deck to us, to even out the burden of cost between us, we will issue you a refund for the cost of the deck only (no refund for postage fees).
It is the buyer’s sole responsibility to be current on any customs fees or VAT taxes that may be applicable to your purchase order. The seller is not liable for customs fees or VAT taxes that your country charges you, the importer, for purchasing overseas, nor is the seller responsible for any delays in delivery on account of customs. Please be aware that some countries do not permit the import of tarot or playing cards, so before you place an order, please check to confirm that your country permits the import purchase of tarot or playing cards.