Possible Delivery Delays: I'm working diligently to get orders out quickly so that your packages arrives to you in a timely manner. However, there may be delivery delays due to weather and/or the holidays. Thank you for your patience & understanding!
Non-Refundable. No returns or exchanges. Except in the circumstances noted in this policy, all purchases are final.
Decks Damaged In-Transit. If your deck was damaged in-transit, please take photographs of the damage and contact meas soon as possible with a clear, comprehensive description of the damage. I will request photographs via our email communication. Claims of damaged decks must be submitted via email within 30 (thirty) calendar days of the date of delivery.
Manufacturing Defects with the Cards. If any of the cards in your deck bear manufacturing defects, please take photographs of the defects and email me a clear, comprehensive description of the issue. I will request photographs via our email communication. Claims of manufacturing defects must be submitted to me via email within 30 (thirty) calendar days of the date of delivery.
Minor issues that are reasonably foreseeable and commonplace risks when buying tarot decks will not be replaced. Cards with minor misalignment in the borders, captions or labels will not be replaced, but where text has been cut off due to a printing defect, please contact me with the defect and I will request photographs via email.
Cancellations & PayPal fees.If you made your purchase with PayPal, fees will not be refunded due to PayPal's new policy of not refunding these fees back to the seller. This includes cancellations if a buyer makes a purchase by mistake or violates shop policy.
Decks Tracked as “Delivered.” All decks are shipped out with tracking numbers. Any package that the postal service records as having been “Delivered” shall be deemed as having been successfully delivered to you. If, however, you have not received a package tracked as “Delivered,” you will need to take that claim to the delivery service, in domestic cases: the US Postal Service. If you did not receive your shipment, contact the local office right away. Contacting the local carrier is the best way to find packages that were delivered to the wrong address or accidentally left on the vehicle. USPS often uses GPS tracking to show where the item was delivered and this information will be available by calling or going to your nearest post office.
Normal wear and tear: Cards do wear down with extensive use and heavy shuffling, even with quality playing card stocks. This is considered "normal wear and tear" for card readers, especially if they primarily use one deck. You can also expect to see some scuffs and worn edges after light to moderate usage, depending on how you store, handle, and shuffle your cards. This is ink on paper after all. If you'd like to preserve your cards, shuffle gently and handle carefully with clean hands.
INTERNATIONAL ORDERS: NOTICE OF CUSTOMS & VAT FEES
I cannot ship to some E.U. countries because of new import laws. I'm sorry, but I no longer accept orders from: Austria, Bulgaria, Cyprus, France, Germany, Greece, Italy, Poland, Portugal, Romania, Spain, Slovakia, and Sweden. Please do not place an order. If you are from one of these countries and place an order, I will have to cancel it and refund minus PayPal fees, if you used PayPal.
VAT and Fees: It is the buyer’s sole responsibility to be current on any customs fees or VAT taxes that may be applicable to your purchase order. The seller is not liable for customs fees, VAT taxes, or handling fees that your country charges you, the importer, for purchasing overseas, nor is the seller responsible for any delays in delivery on account of customs.
E.U. & U.K. VAT: if you purchase from my shop VAT is not charged and therefore all VAT and handling fees are the buyer's responsibility. Please read up on your country's VAT and courier handling & service fees. If you prefer to purchase an item and pay the VAT due, please visit my Etsy shop.
E.U. Etsy Orders: Etsy only charges E.U. VAT on the total value if the value of the package (excluding delivery and taxes) is less than or equal to €150. For packages with a value more than €150, VAT (and customs) will be collected on import from the buyer by the postal carrier.
U.K. Etsy Orders: Etsy only charges U.K. VAT on the total value of the package (excluding delivery) if it is less than or equal to 135 GBP. If your order exceeds this, then Etsy will not charge VAT and the buyer will be responsible for paying it and any other fees associated with importing goods.
Package Denied by Customs. Your deck will be declared on the customs form as a “tarot deck," "tarot deck w/book" or "oracle deck with book." It is your responsibility prior to purchase to confirm that your country permits the import of tarot decks. If the package is seized by customs and not returned to either one of us, then regrettably, the order is non-refundable. If, however, customs returns the deck to me, I will issue you a refund for the cost of the deck only (no refund for postage fees). Please be aware that some countries do not permit the import of tarot or playing cards, so before you place an order, please check to confirm that your country permits the import purchase of tarot or playing cards.
I cannot mark your customs form as a gift because it is a legal document. Thank you for understanding!
International Freight Forwarding Services. If you are an international buyer who uses this kind of service, please contact me first! Orders that have a freight forward service address without contacting me first will be subject to cancellation. These are services in which international buyers use to forward packages from the USA overseas. If I accept your freight-forwarding request, please note that once your package is marked delivered to the forwarding service, it is considered delivered. Any issues or delays that happen after will need to be addressed with the forwarding service you used. Thank you!